Medication Refill Policy

To ensure accurate preparation and timely pick-up of your pet’s medications, we ask all clients to follow these guidelines:
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1. Standard Refills

• Please call 24–48 hours in advance for all routine medication refills.

• This allows our veterinary team to review your pet’s medical record, prepare the prescription, and have it ready for pick-up.
  
  

2.Medications for a Different Pet During an Appointment

• If you would like to pick up medications for another pet while attending an appointment, please call at least 24 hours prior to your appointment time.

• This ensures we can have all medications ready for you at once.
  
  

3. Large or Bulk Refills (3 or more medications)

• Please provide 48–72 hours’ notice for large refill requests to allow adequate preparation time.
  
  

4. Same-Day Requests

• Same-day refills may not be possible and will be accommodated only if the veterinarian’s schedule and pharmacy inventory allow. A fee of $25 will be applied for all medications that require same-day pick up or do not follow the above guidelines.

Note:

• Some prescriptions may require an examination or recheck before refilling, depending on your pet’s medical needs and the medication type.

• For controlled substances, additional regulations apply, and we may require in-person pick-up with a photo ID.

Thank you for helping us keep your pet’s care safe, accurate, and efficient.